Ounass AE Reviews

"Ounass.ae" is known as the Middle East’s Definitive Home of Luxury. It offers a wide range of products from both local and international designers for women, men, and kids. The website provides services like 2-hour delivery in Dubai, free gift packaging, and seamless transactions with Apple Pay.

However, it's important to note that there have been mixed reviews about their customer service. Some customers have reported issues with return policies and after-sales experience. For instance, there were instances of customers receiving products without any tags and packaging, and facing difficulties in getting refunds or exchanges for expensive items. On the other hand, some customers have praised the quick, helpful service and have had no issues with refunds.

In terms of popular products, the site features a variety of items including watches, perfumes, and fashion accessories. For example, the GC Coussin Sleek Lady Quartz Stainless Steel Watch and Dries Van Noten Santal Greenery Eau de Parfum are among the new arrivals. The site often runs promotions with up to 50% off on selected items.

Please note that this information is based on the most recent data available and may not reflect the current status of the website or its services. It's always a good idea to check the latest reviews and the company's return and refund policies before making a purchase.

Ounass.ae has a "no questions asked" free-returns policy. This allows customers to return delivered items for any reason up to 30 days after the delivery of the order, free of charge. To qualify for a refund, all items must be returned within 30 days of order receipt. The items must be unaltered, unused, and in full sellable condition. Shoes must be in brand-new condition and without any damage. Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned. Swimwear must have the original hygiene liner attached. The return must be accompanied by the original order confirmation. Please note, beauty items, grooming items, underwear, and earrings cannot be returned.

As for the shipping policy, Ounass.ae delivers across the GCC. Deliveries take place between 9:00 am - 11:59 pm. Orders above 500 AED qualify for free shipping, with the exception of same-day delivery in the UAE. Orders placed outside of working hours (9 am-8 pm), after the cut-off time and/or during any UAE public holiday will be deemed placed on the first UAE working day following the order's submission. Please note that orders paid for by Cash on Delivery attract a 25 AED delivery fee.

Ounass.ae is committed to offering the best price possible. If a customer finds the same item online, priced for less with one of their competitors, they will refund the difference with store credit. This is known as their Price Match service. However, they only price match with identical items, variations such as brand, colour, size and style are not accepted. The item must be full price and in-stock on a registered competitor's website at the time of the claim. The price must be in the same currency. A price match application cannot be processed prior to the item having been delivered. The shipping option for the relevant item on the competitor’s website must be set to the same country as the Ounass delivery country for the item ordered and wish to price match and be within the United Arab Emirates, KSA, Bahrain, Kuwait and Oman.

If an item purchased goes on sale within 5 days of the purchase, the item qualifies for the discounted price. The difference between the purchase price and the sale price will be added to the customer's Ounass store credit account. However, sale items with further reductions do not qualify for Price Difference. Once an item has been price matched or the price difference has been provided, the item will no longer be eligible for return.

As for the cost of items, it varies depending on the product. For instance, an Alexander Wang.t Logo Tank Maxi Dress in Cotton is priced at 1,545 AED, a Prada Arqué Shoulder Bag in Woven Fabric is 9,300 AED, and a Frédérique Constant Ounass Exclusive Unisex Classics Heartbeat Automatic Stainless Steel Watch, 39mm is priced at 20,250 AED. These are just a few examples and prices can vary greatly depending on the item and brand.

"Ounass.ae" offers a variety of payment methods. Accepted methods include Visa, Mastercard, American Express, PayPal, Apple Pay, Cash on Delivery, and online store credit. There is also an option for payment in instalments via third party providers, subject to eligibility criteria and entering into a contract with the provider. Please note, Cash on Delivery is permitted for orders of up to 30,000 AED. Cheques are not accepted. Transactions completed through PayPal will be charged in USD due to currency conversion, and an additional charge will be added when completing your PayPal payment. There is also an option to convert purchases into monthly instalments subject to the terms and conditions of your bank. This option will be made available at the time of Secure Checkout where you can select the period of time over which you want to spread the payments for the purchase along with any fees or interest, if applicable. If you return or cancel an item where you have opted to break the purchase price into instalments, then you must contact your bank to cancel the instalment plan or address any processing fees that may apply. The currency you wish to shop and pay with, will default to the currency of the region you are browsing in, which you can change at the top left hand side of the homepage. After following the necessary steps to place your order, fill in your preferred methods of payment along with your details. You will receive an email to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card or PayPal, your order will only be accepted once your card details/PayPal payment have been approved, the delivery address has been verified and the items are located and shipped. From here, you will then receive a second email confirming your order. In the event of a problem, you will quickly be informed and your payment will not be processed. For further help or technical issues, please contact the customer care team from 10am-10pm on the UAE toll free number 800686277, email customercare@ounass.com, or WhatsApp +971529291013.